Refund Policy
Our commitment to justice, transparency, and Islamic principles in managing charitable donations.
Last updated: February 28, 2026
Refund Scenarios Overview
Understanding when and how refunds are processed while maintaining Islamic principles.
Campaign Cancellation
Campaign cancelled before funds disbursement.
Timeframe: Immediate refund within 3 to 5 business days
Islamic Principle: Preserves donor intention and trust (Amanah)
Campaign Goal Not Met
Campaign ends without reaching funding goal.
Timeframe: Refund within 7 to 10 business days after campaign end
Islamic Principle: Protects donor rights and prevents Gharar (uncertainty)
Platform Processing Errors
Technical issues causing failed donations.
Timeframe: Immediate refund upon error identification
Islamic Principle: Maintains justice (Adl) and accountability
Islamic Compliance Issues
Campaign violates Islamic ethical principles.
Timeframe: Refund within 5 to 7 business days
Islamic Principle: Ensures all activities remain Halal and beneficial
Donor Request
Donor requests refund within reasonable timeframe.
Timeframe: Within 14 days of donation
Islamic Principle: Respects donor autonomy while protecting charitable intent
Fraud or Misrepresentation
Campaign found to be fraudulent or misleading.
Timeframe: Immediate refund upon verification
Islamic Principle: Protects community from injustice and preserves Islamic values
Our Refund Commitment
At AmalQ, we treat every donation as a sacred trust (Amanah) given with sincere intention for charitable purposes. Our refund policy balances Islamic principles of justice and compassion with the practical realities of charitable giving, ensuring transparency and accountability in all transactions.
Refundable Situations
We provide refunds in specific circumstances where it serves justice (Adl) and protects the charitable intent of donors. Our Islamic Scholars Council reviews complex cases to ensure decisions align with Islamic values and principles.
Campaign Cancellation
Campaign cancelled before funds disbursement. Preserves donor intention and trust (Amanah).
Timeframe: Immediate refund within 3 to 5 business days | Conditions: Before campaign creator receives funds
Campaign Goal Not Met
Campaign ends without reaching funding goal. Protects donor rights and prevents Gharar (uncertainty).
Timeframe: Refund within 7 to 10 business days after campaign end | Conditions: Automatic process for unfunded campaigns
Platform Processing Errors
Technical issues causing failed donations. Maintains justice (Adl) and accountability.
Timeframe: Immediate refund upon error identification | Conditions: Verified platform or payment processor errors
Islamic Compliance Issues
Campaign violates Islamic ethical principles. Ensures all activities remain Halal and beneficial.
Timeframe: Refund within 5 to 7 business days | Conditions: Scholar board determination required
Donor Request
Donor requests refund within reasonable timeframe. Respects donor autonomy while protecting charitable intent.
Timeframe: Within 14 days of donation | Conditions: Campaign not yet disbursed or completed
Fraud or Misrepresentation
Campaign found to be fraudulent or misleading. Protects community from injustice and preserves Islamic values.
Timeframe: Immediate refund upon verification | Conditions: Investigation confirms fraudulent activity
Non-Refundable Situations
Certain situations do not qualify for refunds to maintain the integrity of charitable activities and protect the rights of campaign beneficiaries. These policies have been reviewed by our Islamic scholar board.
Successfully Funded Campaigns
Funds already disbursed to campaign creators. Preserves trust in completed charitable activities.
Completed Projects
Campaign goals achieved and projects delivered. Maintains integrity of fulfilled charitable commitments.
Platform Fees
Processing and platform maintenance fees. Covers operational costs for maintaining Islamic compliance services.
Disputed Funds
Funds involved in legal disputes or investigations. Allows proper resolution through appropriate channels.
Refund Process
Our refund process is designed to be transparent, efficient, and respectful of Islamic principles. We prioritize the donor's charitable intention while ensuring accountability.
Automatic Refunds
Campaign cancellations and goal failures trigger automatic refund processes without donor intervention required.
Request-Based Refunds
Donors may request refunds through their account dashboard or by contacting our support team.
Islamic Scholar Review
Complex cases involving Islamic compliance issues are reviewed by our scholar board before processing.
Processing Time
Refunds are typically processed within 3 to 10 business days, depending on the payment method and circumstances.
Notification
Donors receive email confirmation and dashboard updates throughout the refund process.
Refund Payment Methods
Refunds are processed through the original payment method whenever possible, ensuring donors receive their funds in the same currency and through the same secure channel.
Credit/Debit Cards
Refunds appear on the original card statement, typically within 3 to 5 business days.
Bank Transfers
Refunds are returned to the original bank account within 5 to 7 business days.
Digital Wallets
Refunds are credited back to the original digital wallet or payment service.
Currency Conversion
Refunds maintain the original donation currency to preserve donor value.
Tax Considerations
Donors are responsible for understanding the tax implications of their donations and any subsequent refunds in their jurisdiction. We recommend consulting with qualified tax professionals or Islamic scholars regarding charitable giving tax treatments.
Donation Tax Benefits
Original donations may have provided tax benefits that could be affected by refunds.
Islamic Tax Guidance
Islamic scholars can provide guidance on Zakat and charitable giving tax implications.
Jurisdictional Variations
Tax treatment varies by country and should be verified with local tax authorities.
Preventing Refund Needs
We work diligently to minimize refund scenarios through comprehensive campaign verification, transparent processes, and Islamic compliance oversight.
Campaign Verification
All campaigns undergo rigorous verification before approval, including Islamic scholar review.
Transparent Communication
Campaign creators provide regular updates and maintain open communication with donors.
Quality Assurance
We monitor campaign progress and intervene if issues arise to protect donor interests.
Islamic Oversight
Ongoing Islamic scholar supervision ensures continued alignment with Islamic ethical standards.
Questions About Refunds?
Our team is committed to transparency and fairness. For refund-related questions or concerns, please contact our support team. Complex cases involving Islamic compliance may require review by our Islamic scholar board.
legal@amalq.org
We typically respond within 24 to 48 hours